Responsible Gaming
Gambling Should Be Entertainment, Not Income
At Rocket Play and jcernaz.com, we are committed to promoting responsible gaming practices. Gambling should be viewed as a form of entertainment with money you can afford to lose, never as a way to earn money or solve financial problems. If you find yourself gambling to recover losses or relying on gambling as income, please seek help immediately.
Age Verification
Gambling is only available to individuals aged 18 years or older in Australia, or the legal age of majority in your jurisdiction. By accessing Rocket Play, you confirm that you meet the legal age requirement in your location. We take age verification seriously and reserve the right to request proof of identity.
Warning Signs of Problem Gambling
Do any of these warning signs apply to you? If so, problem gambling may be developing:
- Chasing losses by gambling more to recover money lost
- Lying to family, friends, or professionals about the extent of your gambling
- Gambling with money needed for essentials (rent, bills, food, medication)
- Spending increasing amounts of time or money on gambling
- Feeling anxious, irritable, or restless when trying to cut down or stop
- Using gambling to escape problems, stress, anxiety, or depression
- Failed attempts to reduce or control gambling
- Neglecting work, school, family, or personal relationships due to gambling
- Borrowing money or going into debt to gamble
- Experiencing financial, legal, or relationship problems due to gambling
If you recognise any of these signs in yourself or someone you know, help is available.
Self-Help Tools & Responsible Gaming Features
Rocket Play provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose within a specified period
- Session Time Limits: Receive alerts or automatic disconnection after a set period of play
- Reality Checks: Receive regular reminders of how long you have been playing and how much you have spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account and all Rocket Play services
To access these tools, log into your account or contact our customer support team.
Support Organizations in Australia & Beyond
If you or someone you know is struggling with problem gambling, confidential support is available:
Australia
- Gambling Help Online - Free, confidential online counselling and support
www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7)
United Kingdom
- GamCare - Free advice, information, and support
www.gamcare.org.uk - GamStop - National self-exclusion scheme
www.gamstop.co.uk
Canada
- Responsible Gambling Council - Education and support resources
www.responsiblegambling.org
United States
- National Council on Problem Gambling - Helpline and resources
www.ncpgambling.org
Phone: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) - Federal Centre for Health Education
Support line: 0800 1 372 700 (free and confidential)
All support services listed above are independent and free to use.
If You Need Help
Seeking help for problem gambling is a sign of strength, not weakness. If you or someone you care about is struggling with gambling:
- Contact one of the support organizations listed above
- Speak to a trusted friend, family member, or healthcare provider
- Use the self-help tools available on your account
- Consider self-exclusion if you need time away from gambling
Help is available 24/7, and all conversations are confidential.
Our Commitment
Rocket Play and jcernaz.com are committed to operating responsibly and supporting players who may be at risk. We comply with all Australian gambling regulations and industry best practices. If you have any concerns about your gambling or would like more information about our responsible gaming policies, please contact us at any time.